What is a home warranty?

A OneGuard Home Warranty is a one-year service contract that helps protect homeowners from the cost of unexpected breakdowns of major household systems and appliances when they fail due to normal wear-and-tear. If a covered item breaks down, OneGuard will repair or replace it. No worries. No hassles.

What does a home warranty cover?

The best answer to this can be found by reviewing the sample contract on our Plans & Prices page. To see a sample contract select one of the sample contract links located beneath the plan name.

Our basic Essential Plan covers normal wear-and-tear breakdowns on the following: Air conditioning system, heating system, plumbing system, plumbing stoppages, toilets, sump pump (permanently installed), recirculating hot water pump, water heater, electrical system, central vacuum system, garage door opener, ceiling fans, exhaust fans, dishwasher, range, oven, cook tops, built-in microwave, trash compactor and pest control service.

Plan coverage changes periodically. Check the sample contract for current coverage or check the contract you received in the mail after the purchase of your home warranty.

What is not covered by a home warranty?

A home warranty is limited to providing repair or replacement coverage on covered items when they break down as a result of normal wear-and-tear during the warranty contract period. Therefore, proper use and care of the covered systems and appliances is required for coverage under the home warranty contract. Finally, non-mechanical parts or components that do not contribute to the primary function of the covered system or appliance are not covered.

Does a OneGuard Home Warranty cover Pre-existing Conditions?

OneGuard is the only home warranty that covers all unknown pre-existing conditions such as:

• Rust & Corrosion
• Lack of Maintenance
• Improper Previous Repairs
• Mismatched Systems

Is an inspection required with a OneGuard Home Warranty?

No.  An inspection is not required with the purchase of a OneGuard Home Warranty. An inspection is only required to obtain OneGuard’s special coverage feature that protects you from unknown pre-existing conditions. For specific coverage and limitations see the warranty contract.

What is the difference between my homeowner insurance policy and a home warranty plan?

A homeowner’s insurance policy is a form of insurance that protects the insured's property against loss from theft, vandalism, liability, and most common disasters such as fire, windstorms, and other acts of God.  A OneGuard Home Warranty covers items not covered under your standard homeowner policy such as breakdowns of your home’s essential systems and appliances, filling a critical gap in the protection of your home. For example, if your dishwasher leaks and water damages the floor, your homeowner's insurance policy may cover the damage to the floor, but not the repair or replacement of the dishwasher. With a OneGuard Home Warranty, your dishwasher is covered!

For Service Call 888-896-0014 or toll free at (888) 896-0014.  When a covered item breaks down, OneGuard will take care of all parts and labor necessary to repair your covered equipment – and if we can’t fix it, we’ll replace it with a new, name-brand product with comparable features. 

Who handles the repairs?

To ensure that our customers receive the BEST SERVICE in Texas, OneGuard employs the perfect combination of its own In-house Service Technicians and Texas’s finest contractors.  By maintaining the perfect balance of our own Service Center and the contractors Texas has to offer, we can guarantee that we offer the fastest, friendliest, most reliable service in our industry. You can count on prompt service with OneGuard – our average time to service a non-emergency claim is only 1 business day. 

Is there a service fee for each visit?

Yes, there is a service fee for each separate trade item. See your contract for Service Fee details.

Do home warranty plans cover appliance or system replacement?

Yes. If OneGuard can't fix a covered system or appliance, we'll replace it with a new brand-name system or appliance with comparable features, efficiency, and capacity.

Can I be reimbursed for service performed by my own contractor?

Unfortunately, we do not reimburse for work performed by an unauthorized contractor.  Because we want to make sure that our customers receive the best service, we only approve contractors that have been previously pre-screened by OneGuard.  Therefore, only work authorized and arranged by OneGuard is covered by our home warranty plans.

How are emergencies handled?

24-hour emergency service is available for conditions that threaten the safety of residents.  Such conditions include interior flooding, interior sewer back-ups, and complete electrical failures.  Failure of all cooling or heating systems during extreme temperature conditions or the loss of all toilet and shower/tub facilities constitutes a secondary emergency and OneGuard will make all reasonable efforts to expedite service.  Safety considerations do not allow work on HVAC systems after dark.

Can I purchase a home warranty that has more than 1-year of coverage?

Yes, you can purchase up to 5 years of coverage.  Prices on the brochure reflect 1-year of coverage.  To purchase a 3-year warranty, just multiply the brochure price by 3.  Because renewal prices do increase, this is an effective way to lock in the premium price for an extended period of time.

Can I add coverage after the policy has started?

Yes, you can take up to 30 days after home closing to add additional coverage if the systems or appliances are in good working order.

Can I renew each year?

Yes. Our Home Warranty plans are renewable subject to OneGuard approval. OneGuard will notify the home owner of the prevailing rate and terms of renewal in advance of the expiration.